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  Sarbanes-Oxley (SOX) >>

  ITIL, IT Service Management >>

  Business Process Analysis >>

  Project Management >>

  Product Differentiation >>

  Sales/Account Management >>

To discuss your specific requirements please e-mail: jim.nugent@wirelessroi.com

   

Sarbanes-Oxley (SOX)

In this role our primary objective is to ensure that services, operations, policies and procedures are conducted in line with regulatory and legislative requirements. We bring good process and risk analysis skills and experience in shared IT service environments.

Areas of Responsibility:

  Ensure compliance procedures/guidelines are fully documented and up to date

  Assess the impact of new guidance pertaining to Sarbanes-Oxley on the company

  Conduct process and risk analysis within SOX compliance framework

  Communicate and prioritize the remediation of control weaknesses by financial risk.

  Perform internal audits and act as a point of contact with external auditors

  Educate and train company personnel on SOX requirements and implementation



ITIL – Best Practice in IT Service Management

Our objective is to drive operational excellence in order to minimise your support related issues and ensure the best value solution for the business. We bring excellent communication and relationship development skills, strong character and an ability to work to deadlines.

Areas of Responsibility:

  Negotiate and manage SLA’s, OLA’s and UC’s

  Drive operational improvement of the Service Desk

  Drive improvements in the Incident & Problem management processes

  Ensure a service delivery plan is in place for all customers

  Provide input into how solutions/projects should be delivered to the business



Business Process Analysis

Our primary objective is to ensure that processes, KPI’s and consequently people support the organizational strategy. Better process transparency combined with relevant and accurate reporting lead to better decision making and more effective organizational change.

Areas of Responsibility:

  Project planning and control, business analysis, process redesign, workshop facilitation, change management, organizational structure and team leadership.

  Analyse, challenge and develop operational performance metrics

  Ensure process excellence with new business ideas and product teams

  Identify, catalogue, track and review local exceptions to global processes to ensure uniformity and sustainability

  Participate in vendor product evaluation processes

  Implement and roll-out system solutions in accordance with agreed project schedules



Project Management

Our experience with structured methodologies and experience in numerous industries will contribute to your project success.

Areas of Responsibility:

  Plan and manage all aspects of assigned projects; encompassing Planning, Resourcing, Development, Testing, Implementation/Conversion & post-implementation review

  Determine, monitor and report against critical milestones and deliverables

  Lead each project team and ensure that each member is fully aware of and committed to responsibilities

  Act as the focal point for any queries, issues, and interdependencies



Product Differentiation & Marketing

Making a product “special” and communicating its uniqueness is a crucial first step to winning new business. Subtle differences in, product branding, features, pricing models, targeted market segmentation, channels to market… all contribute to sales success.

Areas of Responsibility:

  Analyse customer base, tariffs, products, etc. to maximise revenue and profitability.

  Develop campaigns and policies to minimise customer defection in key segments.

  Initiate new propositions, secure the required approval, and work across functions to deliver projects/products.

  Product and User Interface Design



Sales/Account Management:

When products are similar or the same and the suppliers’ services rival each other, the only thing left to differentiate a solution is the salesperson.

  Negotiate and close sales

  Generate new leads through cold calls and other initiates

  Ability to quickly identify high quality, high value prospects

  Assess prospects’ needs, provide direction and present strategic business solutions

  Prepare complex proposals for large global accounts

  Represent and present at conferences, events etc.



  
wirelessROI Ltd, Green Street, Birr, County Offaly, Ireland - Tel: +353 (0)57 9122022 - info@wirelessroi.com - www.wirelessroi.com